The information we collect and how we use it
When you register with us, and in order to purchase on our website, we need to know your name, postal address, telephone number, email address, billing address, delivery address, product selections and a password. If you are paying by credit or debit card, we will request your credit card number and expiry date. We will treat all your Personal Information as confidential. We do not, will not keep your credit card details stored anywhere. All card transactions will go through Protx, who maintain a Secure Socket Layered (SSL) connection between your browser and their transaction server at the time of payment – they will not store any of your card details, but merely facilitate the payment process and return you to our site with a confirmation of your transaction.
We gather this information to allow us to communicate with you about our products and promotions.
We gather this information for the following purposes:
- To process your order and provide you with the best possible service.
- For statistical purposes to improve this website and its services to you.
- To serve website content and advertisements to you.
- To administer this website.
- If you consent, to notify you of products or special offers that may be of interest to you.
The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.
When you create a shopping account while ordering online you will be given the option to receive information from us by post, email or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick/untick the appropriate box(es) as you go through the registration process.
You may unsubscribe from our contact list at any time by replying to a promotional email using the unsubscribe feature that will always be present, or by contacting us directly: tel +44 (0)1494 431200 between 9am and 5.30pm (Mon-Fri).
Your Personal Information may be disclosed to other businesses linked with "Quinton Cavendish Ltd (t/a The Natural Bedding Company) and to reputable third parties who will help process your order. "Quinton Cavendish Ltd (t/a The Natural Bedding Company) " requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of "Quinton Cavendish Ltd (t/a The Natural Bedding Company) for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
We do not send random marketing emails to personal email addresses (spam).
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will be happy to review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.
Use of 'Cookies'
Cookies are small text files stored on your personal computer when you visit certain web pages, they do not store your personal information. Our cookies are used only to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at a later time. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience.